Mark Secrist
About Mark Secrist
Mark Secrist serves as the ENT Senior Manager of IT Support Services at Envision Healthcare, where he has worked since 2021. With extensive experience in IT service management, he has a proven track record of leading teams and improving service delivery across various organizations.
Work at Envision Healthcare
Mark Secrist has served as the ENT Senior Manager of IT Support Services at Envision Healthcare since 2021. In this role, he oversees IT support operations, ensuring efficient service delivery to meet the needs of the organization. His responsibilities include managing a team and implementing strategies to enhance service quality. Prior to this position, he worked as the IT Service Delivery Manager at Envision Healthcare from 2016 to 2021, where he contributed to the development of IT services and support frameworks.
Previous Experience in IT Management
Before joining Envision Healthcare, Mark Secrist held several positions at Apollo Education Group. He worked as the IT Operations Manager from 2009 to 2012, followed by a role in IT Operations and Vendor Management from 2012 to 2016. His experience in these roles involved managing IT operations and vendor relationships, which contributed to the overall efficiency of the organization. Additionally, he worked at DHL as a Major Incident Manager and Technical Lead, where he focused on incident management and technical support.
Leadership and Team Development
Mark Secrist has demonstrated strong leadership skills throughout his career. He developed and led a 24/7 Service Desk team that supported a global workforce, effectively doubling the customer base while exceeding key performance indicators. His approach to team management emphasizes continuous improvement processes and metrics-driven management, utilizing tools such as Service Now to enhance service delivery.
Achievements in IT Support Services
Mark Secrist has been recognized multiple times for his contributions to successful projects and his role as an influential leader in IT support services. He has received top performer awards for his individual contributions and has implemented processes that optimize incident management and service request handling. His focus on customer service data and telecom metrics has led to improved operational efficiency.