Mohamed Sattaur
About Mohamed Sattaur
Mohamed Sattaur is a System Support Specialist II at Envision Healthcare, where he has worked since 2016. He specializes in application support, user access management, and process documentation in the Miami/Fort Lauderdale area.
Work at Envision Healthcare
Mohamed Sattaur has been employed at Envision Healthcare as a System Support Specialist II since 2016. In this role, he collaborates with the IT Project Management Office (PMO), managers, and directors to facilitate new builds, mapping, and practices. His responsibilities include providing application support and help desk assistance using ticketing systems such as BMC, Cherwell, and ServiceNow. He also manages user access for eClinicalWorks and other relevant applications, ensuring that staff have the necessary access to perform their duties effectively.
Previous Experience in IT Support
Prior to his current position, Sattaur worked as a Configuration Analyst at Univita Health Inc from 2014 to 2016. Before that, he served as a UAT Analyst at EmblemHealth for a brief period in 2013-2014. His earlier experience includes working as a Collections Specialist at Access Diabetic Supply from 2006 to 2008. These roles have contributed to his extensive background in IT support and application management.
Education and Expertise
Mohamed Sattaur earned a Bachelor's degree in Information Technology from the University of Phoenix, completing his studies from 2005 to 2010. His educational background provides a strong foundation for his work in system support and application management. He has developed expertise in creating documentation, manuals, and training materials aimed at process improvements.
Technical Skills and Responsibilities
In his current role, Sattaur is responsible for configuring, creating, and maintaining contracts and fee schedules. He handles month-end close processes for Misys and eClinicalWorks, ensuring accurate financial reporting. Additionally, he runs planned and ad hoc reports via ebo reports, which aids in data analysis and decision-making. He also trains new staff and provides Revenue Cycle Management (RCM) support for both Office Base and Hospital Base operations.