Steven Tercier
About Steven Tercier
Steven Tercier is an Enterprise Technical Support Specialist III with expertise in mobile device management and IT support. He has a background in information technology and has worked in various roles, including as a Deskside Support Technician at Seminole Hard Rock Hotel & Casino.
Work at Envision Healthcare
Steven Tercier has been employed at Envision Healthcare as an Enterprise Technical Support Specialist III since 2022. In this role, he works remotely and provides technical support for various applications and systems. His responsibilities include creating knowledge articles to improve the organization’s knowledge base and participating in an on-call rotation to ensure continuous IT support. Steven's expertise in mobile device management is evident through his utilization of MobileIron and Intune Company Portal.
Previous Experience at Seminole Hard Rock Hotel & Casino
Before joining Envision Healthcare, Steven worked as a Deskside Support Technician II at Seminole Hard Rock Hotel & Casino in Hollywood from 2019 to 2023. During his four years in this on-site position, he provided technical support and assistance to staff, helping to resolve various IT issues and improve operational efficiency.
Education and Expertise
Steven Tercier studied Information Technology at Lindsey Hopkins Technical College, where he earned an Associate's degree from 2010 to 2012. His educational background has equipped him with foundational knowledge in IT, which he applies in his current role. He demonstrates proficiency in mobile device management, data encryption, and security through his experience with Bitlocker Administration.
Technical Skills and Responsibilities
In his current position, Steven showcases his technical skills by providing support for Cisco Jabber and Cisco Finesse applications. He collaborates with Level 3 internal support to triage and troubleshoot reported incidents, demonstrating his problem-solving abilities. His role also involves creating knowledge articles for both internal and external use, contributing to the organization's overall knowledge management efforts.