Amy Parks
About Amy Parks
Amy Parks serves as the Global Service Delivery Manager at EOS IT Solutions, where she has focused on improving business processes and enhancing products since 2021. With over 20 years of experience in customer supplier transitions and service onboarding, she has successfully managed multiple post-acquisition integration projects and led high-profile programs in her previous role at Modality Systems.
Work at EOS IT Solutions
Amy Parks serves as the Global Service Delivery Manager at EOS IT Solutions, a role she has held since 2021. In this position, she focuses on identifying areas of opportunity within the organization and champions projects aimed at improving business processes. Her responsibilities include enhancing business products and solutions, ensuring that the service delivery meets the needs of clients and stakeholders.
Previous Experience at Modality Systems
Prior to her current role, Amy Parks worked at Modality Systems as the Senior Director of Global Video Solutions from 2005 to 2021. During her 16 years in this position, she was instrumental in establishing new support centers and managing new product releases. Her work contributed to the success of high-profile programs and projects, enhancing the company's service offerings.
Expertise in Service Delivery Management
With over 20 years of experience, Amy Parks specializes in managing customer supplier transitions and service onboarding within the enterprise sector. Her expertise includes staffing, managing, and mentoring high-performing global teams, particularly in 24x7 mission-critical service delivery environments. She has successfully managed multiple post-acquisition integration projects, focusing on various aspects such as staff, systems, tools, products, services, and customer lifecycle processes.
Project Management and Integration Success
Amy Parks has successfully managed three post-acquisition integration projects, demonstrating her capability in overseeing complex transitions. These projects involved a comprehensive focus on staff integration, systems and tools alignment, product and service integration, and the optimization of customer lifecycle processes. Her strategic approach to project management has contributed to the seamless integration of services and enhanced operational efficiency.