Dylan Mc Kerr
About Dylan Mc Kerr
Dylan Mc Kerr is an IT Support Engineer with extensive experience in both public and private sector IT support roles. He has worked at Belfast Health and Social Care Trust and currently contributes to EOS IT Solutions, where he focuses on resolving technical issues and enhancing system efficiency.
Current Role at EOS IT Solutions
Dylan Mc Kerr currently serves as an IT Support Engineer at EOS IT Solutions, a position he has held since 2019. In this role, he focuses on resolving technical issues and enhancing system efficiency. His contributions to the IT support team have been significant, demonstrating his commitment to maintaining high standards of service and support.
Previous Experience in IT Support
Prior to his current role, Dylan worked at Belfast Health and Social Care Trust as an IT Support professional from 2016 to 2017. This experience in the public sector provided him with valuable insights into IT support operations. Additionally, he worked at JH Label Solutions for four months in 2018, where he was involved in customer service, further broadening his skill set.
Education and Qualifications
Dylan Mc Kerr earned a Bachelor's Degree in Computing Technologies from Ulster University, where he studied from 2014 to 2018. His educational background also includes A Levels from Lismore Comprehensive School, completed between 2012 and 2014, and he achieved 9 GCSEs, including English and Maths, during his time at the same school.
Technical Expertise and Skills
Dylan possesses expertise in troubleshooting and maintaining IT systems, which he has developed through his various roles in IT support. His experience spans both public and private sectors, allowing him to apply a diverse range of skills to address technical challenges effectively.
Background in Customer Service
Dylan's work at JH Label Solutions included a focus on customer service, where he interacted with clients and addressed their needs. This experience complemented his technical skills, enabling him to provide comprehensive support in his IT roles.