Evelyn Alvarez
About Evelyn Alvarez
Evelyn Alvarez is an experienced Account Manager currently working at EOS IT Solutions in the New York City Metropolitan Area. She has a diverse background in operations and relationship management, with previous roles at companies such as SHI International Corp., CompuCom, and Dimension Data.
Work at EOS IT Solutions
Evelyn Alvarez has been serving as an Account Manager at EOS IT Solutions since 2021. In this role, she focuses on managing client relationships and ensuring client satisfaction. Her responsibilities include client onboarding, asset management, and product support. She emphasizes relationship management and works on retention and growth opportunities for existing clients. Her position is based in the New York City Metropolitan Area.
Previous Experience in Operations and Management
Before joining EOS IT Solutions, Evelyn Alvarez held various positions in operations and relationship management. She worked as an Operations Specialist-Cisco Smartnet at SHI International Corp. for seven months in 2021. Prior to that, she was a Relationship Manager at CompuCom from 2018 to 2020 and spent eight years as a Relationship Manager at Lauren Merkin from 2007 to 2015. Additionally, she served as an Operations Manager at Faryl Robin Footwear from 2004 to 2007 and at Veje Leather Inc. from 1994 to 2004.
Education and Certifications
Evelyn Alvarez studied Business Administration and Management at Fairleigh Dickinson University-Metropolitan Campus from 1991 to 1994. She also completed her high school education at Lincoln High School in Jersey City, NJ, from 1987 to 1991. In 2019, she earned a Six Sigma Yellow Belt certificate from The Lean Six Sigma Company, enhancing her skills in process improvement.
Skills and Expertise
Evelyn Alvarez possesses strong bilingual skills in Spanish and English, enabling her to provide client support across North America and South America. She has extensive experience in bridging business requirements with technology implementation, which helps deliver effective business solutions. Her soft skills facilitate collaboration across teams, allowing her to influence and unite global teams towards common objectives.
Background in Client Relationship Management
Evelyn Alvarez has a robust background in client relationship management, having worked in various roles that emphasize client retention and growth. Her experience spans multiple industries, including technology and retail. She has consistently focused on enhancing client experiences through effective onboarding, product adoption, and compliance management.