Justin Wilson
About Justin Wilson
Justin Wilson serves as the Director of Operations - Service Delivery at EOS IT Solutions, leveraging nearly 20 years of leadership experience across various industries. He has a strong background in enhancing customer experiences and driving operational improvements in both large corporations and start-ups.
Current Role at EOS IT Solutions
Justin Wilson serves as the Director of Operations - Service Delivery at EOS IT Solutions. He has been in this role since 2022, contributing to the company's operational strategies and service delivery processes. His responsibilities include overseeing the implementation of new programs and ensuring effective cross-departmental collaboration. Wilson's focus is on enhancing customer experiences and driving operational efficiency within the organization.
Previous Experience in Operations Management
Prior to his current position, Justin Wilson held several significant roles in operations management. He worked as a Senior Operations Manager at Amazon from 2021 to 2022, where he was involved in optimizing operational processes. Before that, he served as a Senior Program Manager at Lyric from 2017 to 2020, focusing on operations and relationship development. His experience also includes a role as District Manager at Valet Living from 2014 to 2017, where he managed operations in the San Francisco Bay Area.
Educational Background
Justin Wilson studied at California State University-East Bay, where he earned a Bachelor of Arts (B.A.) degree in Liberal Arts and Sciences/Liberal Studies. His educational background has provided him with a broad understanding of various disciplines, which he applies in his professional roles.
Leadership Experience
With nearly 20 years of leadership experience, Justin Wilson has worked in both large corporations and early-stage tech companies. His career spans various industries, including education, property management, travel and entertainment, and retail. He has demonstrated a proven ability to drive new programs and processes, showcasing his adaptability in high-growth environments.
Core Strengths in Customer Experience
Justin Wilson has a core strength in enhancing B2B and B2C customer experiences. He focuses on developing new features and programs that improve customer interactions. His approach includes influencing corporate culture to foster better relationships with end-users and third-party vendors, which contributes to generating innovative ideas and solutions.