Luke Warbrick
About Luke Warbrick
Luke Warbrick is a Telecommunications Operations Coordinator with extensive experience in logistics and technical support across various companies, including EOS IT Solutions and Apple. He holds a Bachelor of Arts in Politics from the University of Westminster and has a strong background in managing telecommunications operations and collaborating with internal teams.
Current Role at EOS IT Solutions
Luke Warbrick serves as the Telecommunications Operations Coordinator at EOS IT Solutions, a position he has held since 2021. In this role, he manages daily telecommunications operations across various mobile carriers, collaborating closely with service teams. He acts as the primary contact for the Enterprise Store team regarding telecommunications procedures and oversees telecommunications work groups and feedback initiatives. His responsibilities include monitoring purchase orders, supporting line and device procurement processes, and conducting ad-hoc telecommunications audits.
Previous Experience at EOS IT Solutions
Before his current role, Luke worked at EOS IT Solutions as a Logistics Technician for Facebook from 2020 to 2021. During this time, he was involved in logistics operations, contributing to the efficiency of supply chain processes. His experience in this position laid the groundwork for his later responsibilities in telecommunications operations.
Professional Background in IT and Telecommunications
Luke has a diverse background in IT and telecommunications. He previously worked at Milestone Technologies, Inc. as an IT Logistics Technician for Facebook from 2019 to 2020. His earlier roles include serving as a Technical Specialist and Operations Specialist at Apple from 2016 to 2019. In these positions, he developed skills in troubleshooting, technical support, and operations management, which are essential for his current role.
Educational Background
Luke studied at the University of Westminster, where he earned a Bachelor of Arts in Politics from 2013 to 2016. This academic background provided him with a foundational understanding of political systems and analytical skills that are beneficial in his professional roles.
Key Responsibilities and Skills
In his current position, Luke collaborates with internal user-facing teams to troubleshoot and resolve issues. He organizes stakeholder meetings to ensure project deadlines are met and provides business analysis from operations dashboards to inform decision-making. Additionally, he analyzes financials and monthly invoices, resolving disputes and credits with carriers, which highlights his analytical and negotiation skills.