Olivia Mc Conaghy
About Olivia Mc Conaghy
Olivia Mc Conaghy is a Service Delivery Manager at EOS IT Solutions, where she has worked since 2021. With a background in computer science and experience in technical roles, she specializes in managing IT service delivery processes and ensuring customer satisfaction.
Current Role at EOS IT Solutions
Olivia Mc Conaghy serves as a Service Delivery Manager at EOS IT Solutions, a position she has held since 2021. In this role, she oversees and implements IT service projects, utilizing her project management skills to ensure effective service delivery. Her responsibilities include managing service delivery processes and ensuring customer satisfaction within the IT services sector.
Previous Experience in IT and Media
Before joining EOS IT Solutions, Olivia worked at Options Technology as a Technical Support Engineer from 2018 to 2021. She also gained experience as a Software Engineer at First Derivatives from 2016 to 2017. Earlier in her career, she worked as a Radio Presenter at DESTINATION NEWRY LIMITED for nine months in 2013. This diverse background has contributed to her comprehensive skill set in both technical and customer-facing roles.
Education and Technical Skills
Olivia Mc Conaghy studied Computer Science at Queen's University Belfast, where she earned a BEng in Computer Science from 2014 to 2018. Her education provided her with a solid foundation in technical skills, including proficiency in JavaScript and HTML. Additionally, she possesses strong skills in Microsoft O365 and Splunk, which are essential for managing IT service delivery.
Background in Data Analysis
Olivia has a background in data analysis, which supports her role in optimizing service delivery operations. This expertise allows her to leverage data-driven insights to improve processes and enhance service quality. Her analytical skills are integral to her responsibilities as a Service Delivery Manager.
Early Education
Olivia attended Our Lady's Grammar School in Newry from 2007 to 2014. During her time there, she studied subjects including Business Studies, ICT, English Literature, and Drama. This early education laid the groundwork for her later studies in Computer Science and her career in IT.