Simon Massey
About Simon Massey
Simon Massey serves as the IT Logistics Supervisor at EOS IT Solutions, overseeing operations on-site at Facebook London. He has a background in media arts and extensive experience in IT logistics, having previously worked at Apple and Syngenta.
Current Role at EOS IT Solutions
Simon Massey serves as the IT Logistics Supervisor at EOS IT Solutions, working on-site at Facebook London since 2021. In this role, he oversees the IT Logistics service, managing a team of over 15 technicians. He ensures the accuracy of IT asset inventory across multiple sites and conducts weekly service reviews, reporting on SLA performance, KPIs, challenges, and successes to stakeholders. His responsibilities include leading the transition from an onsite service delivery model to a ship-to-home service during the Covid-19 pandemic, which was crucial for maintaining business continuity.
Previous Experience at Apple
Simon Massey has a significant background with Apple, where he held multiple positions from 2010 to 2014. He started as a Specialist in White City, London, before becoming an Expert in Bromley, United Kingdom. Additionally, he served as an In-Store Guest Trainer for seven months in 2013. His experience at Apple provided him with valuable skills in customer service and technical support, which he applies in his current role.
Education and Qualifications
Simon Massey studied at Royal Holloway, University of London, earning a BA in Media Arts with a 2:1 classification from 2007 to 2010. Prior to that, he attended the International School Basel, where he completed the International Baccalaureate from 2004 to 2006, focusing on Higher Level subjects including Art, English, and Physics, and Standard Level subjects such as Maths, World Politics, and German. He also holds a Yellow Belt qualification in Lean Management, which he utilizes to drive continuous service improvement in his current role.
Role at Syngenta
Before joining EOS IT Solutions, Simon Massey worked at Syngenta as a Project and Database Assistant from 2006 to 2007 in the Basel Area, Switzerland. In this position, he gained experience in project management and database operations, which contributed to his skill set in logistics and service delivery.
Contributions to Facebook Initiatives
In his role at EOS IT Solutions, Simon Massey regularly collaborates with Facebook teams on new initiatives, hardware launches, and service improvement ideas. His contributions play a key role in the strategic development of IT Logistics services, enhancing operational efficiency and service delivery within the organization. He is also involved in the Return to Office activity across Facebook London sites and preparing for the opening of a new campus site in Kings Cross.