Yordana Perez
About Yordana Perez
Yordana Perez is a Remote Support Technician at EOS IT Solutions, where she has worked since 2021. She has a diverse background in customer service and technical support, having previously held positions at Silicon Valley Bank, Bank of America, and Ulta Beauty.
Work at EOS IT Solutions
Yordana Perez has been employed at EOS IT Solutions as a Remote Support Technician since 2021. In this role, she provides technical assistance and support to clients, focusing on resolving issues related to remote technology and software. Her responsibilities include troubleshooting and ensuring that clients can effectively utilize their IT resources.
Previous Employment Experience
Prior to her current role, Yordana Perez worked at Silicon Valley Bank as a Project Finance professional for five months in 2020-2021. She also held positions at Bank of America as a Customer Service Representative from 2017 to 2021, and at Ulta Beauty as a Retail Specialist for four months in 2018-2019. Additionally, she worked as a Sales Specialist at Market Source, Inc. for four months in 2017 and as a Customer Service Representative at Walgreens from 2016 to 2017.
Education and Expertise
Yordana Perez studied at Year Up, where she focused on IT Helpdesk training and achieved a certification in Information Technology from 2020 to 2021. Her education provided her with foundational knowledge and skills necessary for her current role in remote support. She also completed her high school education at Abraham Lincoln High School from 2014 to 2017.
Technical Support Skills
In her role at Meta, Yordana Perez provides remote technical support for global video conferencing tools, including Zoom, Webex, and BlueJeans. She monitors global feedback groups and task queues, acting as the first point of contact for service support requests. Additionally, she assists Meta partners with administrative tasks, testing, and documentation related to video and web conferencing software.
Training and Team Support
Yordana Perez plays a key role in training and assisting new team members at Meta. She ensures that they receive comprehensive education on company policies and day-to-day operations, contributing to a well-informed and effective team environment.