Joseph Mass
About Joseph Mass
Joseph Mass is an Application Support Analyst II at eoStar in Holland, Michigan, where he has worked since 2020. He holds a Bachelor of Business Administration in Business Analytics from Western Michigan University and possesses extensive experience in technical problem-solving and data management.
Work at eoStar
Joseph Mass has been employed at eoStar as an Application Support Analyst II since 2020. In this role, he is responsible for providing technical support and developing custom SQL reports and scripts to ensure data integrity. His position involves solving technical problems for customers, contributing to the overall efficiency of the company's operations. He has been part of the team for four years, working in Holland, Michigan.
Education and Expertise
Joseph Mass studied at Western Michigan University, where he earned a Bachelor of Business Administration (BBA) with a focus on Business Analytics. His studies spanned five years, from 2015 to 2020. During his academic career, he participated in team projects that enhanced his collaboration skills, preparing him for real-world applications in his professional life. His technical expertise includes proficiency in tools such as Python, Java, SQL, NoSQL, Hadoop, Hive, Spark, and Knime.
Background in Customer Service
Joseph Mass began his career in customer service at Harding's Marketplace, where he progressed from a bagger to a cashier and then to the service desk. This experience, which lasted for several years, helped him develop strong communication and leadership skills. He also worked as a Customer Service Representative at Hardings Friendly Markets for eight months, further enhancing his customer interaction capabilities.
Culinary Experience
Joseph Mass started working as a line cook at the age of 16, which provided him with valuable experience in quick problem-solving in fast-paced environments. He worked at New Holland Brewing Company as a line cook from 2018 to 2019. This role contributed to his ability to work under pressure and collaborate effectively with team members in a dynamic setting.
Technical Problem-Solving Skills
In his current role at eoStar, Joseph Mass has gained hands-on experience in solving technical problems for customers. His responsibilities include maintaining accurate records and utilizing his technical skills to address various issues that arise in application support. This practical experience has reinforced his ability to apply his academic knowledge in real-world scenarios.