Michael Cook
About Michael Cook
Michael Cook serves as the Director of Customer Solutions at eoStar, where he applies his expertise in advanced SQL scripting and process consultation. With a strong background in customer success and technical support, he has held various roles at eoStar since 2009, contributing significantly to the company's projects and customer solutions.
Current Role at EoStar
Michael Cook serves as the Director of Customer Solutions at EoStar, a position he has held since 2022. In this role, he focuses on implementing and training new applications within the Customer Solutions team. His responsibilities include enhancing customer experiences through effective solutions and support.
Previous Positions at EoStar
Michael Cook has held several key positions at EoStar prior to his current role. He worked as a Customer Success Manager for Key Accounts from 2017 to 2020, a Support Team Leader from 2009 to 2015, and an Engineering Program Manager from 2015 to 2017. Additionally, he served as the Director of Customer Success from 2020 to 2022, contributing to various critical projects throughout his tenure.
Education and Expertise
Michael Cook earned a Bachelor of Science degree in Political Science from Grand Valley State University, studying from 2003 to 2008. He possesses skills in advanced SQL scripting and process consultation, which he applies to enhance customer solutions at EoStar. His expertise also includes business systems analysis and technical support.
Background in Customer Solutions
Michael Cook has a strong background in customer solutions, having developed his skills through various roles at EoStar. His experience includes implementing new applications and providing training, which has been integral to improving customer engagement and satisfaction. His work has contributed to the overall effectiveness of the Customer Solutions team.