Sumita Mavros
About Sumita Mavros
Senior Vice President, Customer Experience
Sumita Mavros holds the position of Senior Vice President of Customer Experience. In this role, she oversees all aspects of customer interactions and strives to enhance the overall satisfaction of customers. Her extensive background in customer operations and experience in the implementation of AI-based technologies plays a crucial role in her current responsibilities.
Educational Background
Sumita Mavros holds a Bachelor's degree in Computer Science from the Massachusetts Institute of Technology (MIT). She furthered her education with an MBA from the MIT Sloan School of Management. These esteemed qualifications provide a strong foundation for her expertise in technology and business management.
Professional Experience at Time Warner Cable
Before her current role, Sumita Mavros worked at Time Warner Cable. She led customer operations teams and played a key role in implementing AI-based technologies and targeted customer experience (CX) playbooks. This experience significantly contributed to the enhancement of customer satisfaction and operational efficiency at the company.
Founder of TutorSquad and Co-Founder of Lango
Sumita Mavros is the founder of TutorSquad, an online learning academy aimed at providing educational support and resources. She also co-founded Lango, a Software as a Service (SaaS) startup. These ventures demonstrate her entrepreneurial spirit and commitment to leveraging technology for educational and business solutions.
Early Career in Product Management at Canon
Sumita Mavros began her professional career at Canon, where she worked in Product Management with a focus on Healthcare Devices and Multi-Function Printers (MFPs). Her role involved overseeing product development and ensuring that the products met market needs. This early experience provided valuable industry insights and product management skills.