Chris Schmidt
About Chris Schmidt
Chris Schmidt serves as the VP of Customer Experience at EPIC iO Technologies, bringing over 20 years of experience in the technology industry. His background includes leadership roles in customer success and operations across various companies, with a strong focus on enhancing customer journeys and implementing technology solutions.
Current Role at EPIC iO Technologies
Chris Schmidt serves as the Vice President of Customer Experience at EPIC iO Technologies, a position he has held since 2021. In this role, he focuses on enhancing the customer journey and ensuring successful outcomes for clients. His leadership in customer experience is informed by over 20 years of experience in the technology sector, where he has developed a deep understanding of customer service dynamics.
Previous Experience in Customer Success
Before joining EPIC iO Technologies, Chris Schmidt worked at Identity Automation as the Director of Customer Success for a brief period in 2020. His role involved overseeing customer relations and ensuring that clients received optimal support during their engagement with the company. This experience contributed to his expertise in managing customer expectations and enhancing satisfaction.
Background in Digital Operations
Chris Schmidt held the position of Director of Digital Operations at IntelliSite from 2020 to 2022. His responsibilities included overseeing digital initiatives and operations, which provided him with valuable insights into the integration of technology and customer experience. This role further solidified his skills in managing complex digital environments.
Education and Training
Chris Schmidt studied at Greenville Technical College from 2008 to 2011. His education laid the foundation for his career in technology and customer experience, equipping him with essential skills and knowledge that he has applied throughout his professional journey.
Expertise in Technology and Customer Experience
With over 20 years of experience in the technology industry, Chris Schmidt possesses extensive expertise in various domains, including Enterprise Systems, K12 Solutions, and Cloud Services. He has a strong focus on customer lifecycle management and has developed strategies to enhance customer engagement and satisfaction across different platforms.