Alexandra Starchaus
About Alexandra Starchaus
Alexandra Starchaus is a Support Analyst at Epicor Software Corp, specializing in customer issues related to iScala and other Epicor products.
Title
Alexandra Starchaus holds the position of Support Analyst at Epicor Software Corp.
Company
Alexandra Starchaus has been working at Epicor Software Corp since 2008. At Epicor, she specializes in handling customer issues related to iScala and other Epicor products. She uses her expertise to focus on database structure and reporting services, ensuring efficient resolution of client problems and maintaining high levels of customer satisfaction.
Previous Work Experience
Before her role at Epicor Software Corp, Alexandra Starchaus worked at Trinity Logic as a Software Engineer from 2007 to 2008. Her responsibilities included developing software solutions and tackling various engineering challenges which laid the groundwork for her current expertise in support analysis.
Education and Expertise
Alexandra Starchaus studied Applied Mathematics at the Moscow State Institute of Electronics and Mathematics (Technical University) and achieved the title of Specialist after completing her studies from 2003 to 2008. During her academic journey, she gained a solid foundation in mathematics and technical skills which have been instrumental in her career.
Technical Skills and Specializations
Alexandra Starchaus specializes in dealing with Crystal Reports, SQL Server Reporting Services, ISQD, and Financial Report Generator. Her technical expertise allows her to efficiently handle customer issues, provide detailed explanations of client business processes, and communicate customer feedback on product functionality to the development team.
Customer Relations and Feedback
In her role as a Support Analyst, Alexandra Starchaus is responsible for ensuring client satisfaction by keeping clients updated on the status of their inquiries. She focuses on resolving issues efficiently and communicating customer feedback on product functionality to the development team. Her role involves providing detailed explanations of client business processes to improve product development.