Alfredo Estrada
About Alfredo Estrada
Alfredo Estrada is an IT Service Desk Agent with extensive experience in technical support roles across several companies in Monterrey, Nuevo Leon, Mexico.
Current Role
Alfredo Estrada is currently serving as an IT Service Desk Agent. His role involves addressing technical issues, providing support, and ensuring smooth IT operations within the organization. His experience in various capacities has equipped him with the necessary skills to handle a wide range of IT-related tasks effectively.
Work Experience at Atos IT Solutions and Services
From 2013 to 2017, Alfredo Estrada worked at Atos IT Solutions and Services A/S as a Computer Senior Operator. During his four-year tenure in Monterrey, Nuevo Leon, Mexico, he was responsible for overseeing computer operations and ensuring optimal performance. This role allowed him to develop strong technical and operational skills within a large IT environment.
Work Experience at Sutherland Global Services
At Sutherland Global Services, Alfredo Estrada served as a Help Desk Specialist Tier 3 from 2011 to 2013. Based in Monterrey, Nuevo Leon, Mexico, his two-year engagement involved providing advanced technical support and troubleshooting for complex IT issues. This position required a high level of expertise and problem-solving capabilities.
Work Experience at Sitel
Alfredo Estrada worked at Sitel as a Technical Support Specialist from 2007 to 2011. Over his four-year period in Monterrey, Nuevo Leon, Mexico, he was involved in delivering technical assistance and resolving customer issues. His role helped him build a strong foundation in technical support and customer service.
Educational Background
Alfredo Estrada holds a Bachelor of Engineering degree from the Universidad Autónoma de Nuevo León, where he studied from 2000 to 2004. His educational background in engineering has provided him with a solid technical foundation and the skills necessary for his various roles in the IT industry.