Benito M.
About Benito M.
Benito M. is a Senior Analyst in Corporate Order Operations at Epicor Software, with extensive experience in sales business analysis, quality engineering, and management science.
Title and Current Role
Benito M. is currently working as a Sr. Analyst in Corporate Order Operations at Epicor Software. He has been in this role since 2017, operating out of Monterrey, Nuevo León, Mexico. His responsibilities include configuring and maintaining a catalog of over 30,000 products and services using Apttus CPQ and Salesforce. He also leads and coordinates Regression Testing and User Acceptance Testing, which includes building test scripts and managing testing resources.
Previous Experience in Business Analysis
Before his current role, Benito worked at Epicor Software as a Sales Business Analyst from 2014 to 2017. In this position, he was involved in collaborating with the Salesforce Development Team to implement declarative changes alongside code enhancements. He also provided Tier 2 expert support by troubleshooting user issues and determining appropriate resolutions. Additionally, Benito represented the business in stakeholder meetings, gathering and translating requirements into CRM and CPQ tool enhancements.
Teaching and Technical Support Roles
In 2015, Benito served as a Teaching Assistant at Desafío Latam for four months. His responsibilities included providing training and technical support in Ruby on Rails Full-Stack Web Development. Prior to that, Benito worked as a Quality Engineer in the Warranty Department at Takata from 2006 to 2011, where he gained significant experience in quality assurance and engineering.
Education and Degrees
Benito holds a Master's Degree in Business Analysis and Consulting, which he earned from the University of Strathclyde between 2011 and 2013. He also studied at the Universidad Autónoma de Nuevo León, where he completed a Bachelor's Degree in Electronics and Communications Engineering from 1999 to 2004. Additionally, Benito took courses at Alianza Francesa de Monterrey and Desafío Latam, focusing on French language studies and Ruby on Rails Full-Stack Web Development, respectively.
Expertise and Testing Coordination
In his current role, Benito is responsible for coordinating testing activities with IT and managing resources for solution testing. He leads and coordinates Regression Testing and User Acceptance Testing, including building test scripts. He also presents solutions to stakeholders and requests sign-off for production deployment. Additionally, Benito provides training to end users on new implementations.