Chantal Stecher
About Chantal Stecher
Chantal Stecher is a Customer Success Manager at Rapid7 and Epicor Software, with a background in business critical account management and a focus on customer service excellence.
Title
Chantal Stecher is a Customer Success Manager known for her extensive experience in customer service and account management roles across various reputable companies.
Professional Experience at Rapid7
Since 2019, Chantal Stecher has been serving as a Customer Success Manager at Rapid7, based in Reading, United Kingdom. In this role, she focuses on building strong relationships with customers and ensuring outstanding service delivery.
Role at Epicor Software
Chantal commenced her role as Customer Success Manager at Epicor Software in 2018, located in Bracknell. She is tasked with fostering customer satisfaction and leveraging her expertise to enhance service outcomes.
Career at Symantec and Veritas Technologies LLC
Chantal Stecher worked at Symantec as a Business Critical Account Manager from 2012 to 2018. Prior to that, she held a similar position at Veritas Technologies LLC for 12 years starting from 2006. She briefly undertook the role of Global Training and Process Lead at Symantec in 1970.
Education and Expertise
Chantal studied Tourism and Travel Services Management at Swiss Hotel Management School, earning an Eid. Diplm Touristikfachfrau after three years of study, from 1995 to 1998. She also pursued French Studies at RTHI for one year, from 1994 to 1995.
Customer Relationship Focus
Chantal Stecher is renowned for her dedication to fostering key relationships with customers. She collaborates with teams across various levels, time zones, and multilingual environments, aiming to convert stakeholder interactions into significant customer outcomes.