Chuong Kim
About Chuong Kim
Chuong Kim is an Infrastructure Support Specialist - Tier2 at Epicor, with extensive experience in IT roles at various companies.
Current Role at Epicor
Chuong Kim has been working as an Infrastructure Support Specialist - Tier 2 at Epicor since 2022. In this role, Chuong provides advanced-level support for infrastructure-related issues, ensuring the stability and efficiency of Epicor's IT systems. As a Tier 2 specialist, Chuong handles complex technical problems that require in-depth analysis and resolution. His responsibilities likely include troubleshooting, system maintenance, and support escalation.
Previous Experience at DISYS
Before joining Epicor, Chuong Kim worked as an IT Technician Level 2 at DISYS from 2017 to 2022. Based in Rancho Cucamonga, he spent five years in this role, where he was responsible for providing technical support and managing IT-related issues. His role would have involved installing, configuring, and troubleshooting computer systems, software, and networks, ensuring smooth operations for DISYS clients and internal teams.
Field Engineer at Epicor Software
Chuong Kim previously served as a Field Engineer at Epicor Software for 12 years, from 2004 to 2016. As a Field Engineer, he would have been responsible for on-site technical support, system installation, and maintenance services. His work with Epicor Software involved directly interacting with clients to resolve technical issues and implement IT solutions tailored to their needs.
IT Role at Verizon
From 2002 to 2004, Chuong Kim worked in an IT role at Verizon. During his two years at the company, he was responsible for supporting Verizon's technology infrastructure. His duties would have included troubleshooting network problems, maintaining hardware and software systems, and ensuring the seamless operation of IT services within the organization.
Education Background
Chuong Kim attended San Gorgonio High School from 1983 to 1986. Post high school, he enrolled at California State Polytechnic University-Pomona in 1970, although his attendance was for a brief period. Despite the limited information on his time at the university, his educational background provided a foundation for his subsequent career in IT and technical support roles.