Danelle Sloboda
About Danelle Sloboda
Danelle Sloboda is a Support Supervisor at Epicor Software.
Current Role as Support Supervisor at Epicor Software
Danelle Sloboda holds the title of Support Supervisor at Epicor Software. She has been with the company since 2018. In her role, she is responsible for overseeing a team of support analysts, ensuring that customer service operations run smoothly and efficiently. Her position involves critical responsibilities such as team management, process improvement, and customer issue resolution.
Previous Role as Team Lead, Support Analyst at Epicor Software
Before becoming a Support Supervisor, Danelle Sloboda served as a Team Lead, Support Analyst at Epicor Software. Based in Austin, Texas, her tenure in this role started in 1993. In this capacity, she was in charge of guiding a team of support analysts, providing technical assistance, and mentoring new team members. Her responsibilities included identifying recurring issues and developing strategies for long-term resolutions.