David Haefele
About David Haefele
David Haefele is a Senior Support Manager at Epicor with over 30 years of experience in the automotive parts distribution industry.
Title and Current Position
David Haefele holds the position of Senior Support Manager at Epicor, a role he has occupied since 2022. In this capacity, he is based in the United States and brings a wealth of experience to the position, ensuring that customer support services are aligned with industry standards and customer needs.
Previous Roles at Epicor
Before becoming the Senior Support Manager, David Haefele served as the Customer Support Manager at Epicor from 2020 to 2022. Prior to that, he spent two decades (2000 to 2020) as a Senior Support/Customer Service professional in New Jersey. His extensive tenure at Epicor has contributed significantly to his expertise in customer support and service.
Experience at GWS Distributors
David Haefele worked at GWS Distributors in an Inventory Management role from 1995 to 2000. During his five years there, he gained valuable insights and skills in managing inventory for a distributor, laying a strong foundation for his subsequent roles in the automotive parts distribution industry.
Education and Expertise
David Haefele studied Business at the County College of Morris from 1993 to 1995. His formal education provided him with the foundational knowledge necessary for a career in business and distribution. He also possesses expertise in Pick Basic programming, which he utilizes to enhance customer service operations.
Automotive Industry Experience
With over 30 years of experience in the automotive parts distribution industry, David Haefele has transitioned from local retail to wholesale distribution and eventually into the computing aspects of the industry. For more than 15 years, he has leveraged his distribution and sales experience to meet customer needs in the computing side of the automotive industry.