Diane Flaherty
About Diane Flaherty
Diane Flaherty is the Senior Manager of the Resource Management Office & Partner Enablement at Epicor, with extensive experience in resource management and operations.
Current Role at Epicor
Diane Flaherty currently serves as the Senior Manager of the Resource Management Office & Partner Enablement at Epicor. In her role since 2015, Diane is a key player in crafting and enhancing back-office and PSA solutions. She manages the consultant skills database, collaborates with management to address skill gaps, and oversees partner escalations and performance issues. Additionally, Diane negotiates rates for services and drives margin maximization. She also coordinates continual education for her team focusing on new products, certifications, and process improvements.
Previous Experience at Infor
Before joining Epicor, Diane worked at Infor (formerly Lawson Software) from 1998 to 2015. During her 17-year tenure in St. Paul, MN, she held the position of Manager, Resource Management Office. At Infor, Diane played a pivotal role in resource management, leveraging her skills in team coordination and project management.
Experience at Regions Hospital
Diane's professional journey includes her role as Surgical Services Operations/Support Manager at Regions Hospital between 1994 and 1998. During these four years, she contributed to the operational efficiency and support within the surgical services department, showcasing her ability to manage complex healthcare operations.
Education Background
Diane Flaherty holds a B.A. in Social Work from the University of St. Catherine. Her academic background provided her a solid foundation in understanding societal needs and managing interpersonal relations, skills that have been instrumental throughout her career in various leadership and management roles.
Responsibilities at Epicor
In her current role at Epicor, Diane is responsible for leading continual process improvement management, including tool enhancements for resource management. She ensures her team is well-versed in new products, certifications, and process improvements, facilitating ongoing education. Diane's role also involves managing consultant skills databases and addressing partner escalations to optimize performance and service rates.