Ed Burge
About Ed Burge
Ed Burge is a Senior Professional Services Consultant at Epicor, specializing in Prophet 21 software, with extensive experience in implementation consulting and technical analysis.
Company
Ed Burge is currently employed at Epicor as a Senior Professional Services Consultant specializing in Prophet 21. Epicor is a global software provider focused on delivering industry-specific enterprise software solutions, designed to promote business growth. Within this role, Ed provides expert guidance to clients, helping them optimize their use of Prophet 21 software to enhance operational efficiencies. His expertise contributes directly to improving the strategic use of the software in various business processes.
Title
Ed Burge holds the position of Senior Professional Services Consultant at Epicor, specifically focusing on the Prophet 21 software suite. His responsibilities include providing tailored recommendations to clients, optimizing software utilization, and driving operational efficiency. In this role, he develops and maintains customer relationships, generates leads, and collaborates closely with the sales team.
Education and Expertise
Ed Burge has an extensive educational background. He holds a Bachelor of Science in Telecommunications Management from DeVry University, an Associate of Arts in Business Management and Supervision from Maple Woods Community College, and a Travel and Tourism certification from Platt College-Overland Park. He also earned two Master’s degrees from Webster University in Computer Resources and IT Management and Telecommunications Management. His diverse educational credentials underpin his comprehensive understanding of both technical and managerial aspects in his professional domain.
Professional Background
Before his current role at Epicor, Ed Burge has acquired extensive experience across various companies and roles. He worked at Descartes Systems Group as an Implementation Consultant for one year and at Dassault Systèmes IQMS as an ERP/HCM Application Manufacturing Consultant for eight months. His earlier career includes roles as an Implementation Consultant at Business Technology Partners, LLP and GBW Railcar Services. Earlier positions include significant tenure at CenturyLink as a System Technical Analyst Team Lead/Project Manager and at Sprint as a Supervisor of Call Center Services, Test Implementation, and Production Support.
Client Services and Reporting
In his current role at Epicor, Ed Burge excels in producing detailed internal and formal reports for clients, identifying improvement areas, and offering strategic recommendations. His comprehensive reports help businesses unlock the full potential of Prophet 21 software by pinpointing operational inefficiencies and suggesting tailored solutions. These services are crucial for clients looking to streamline operations and achieve enhanced business outcomes.