Eric Burd
About Eric Burd
Eric Burd is a Technical Support Engineer at Epicor with a background in software support and logistics, and an A.S. in Business Administration - Management from Cape Cod Community College.
Current Role at Epicor
Eric Burd is a Technical Support Engineer at Epicor. He has been in this role since 2011. In this position, he is responsible for handling technical support issues, troubleshooting, and offering solutions to clients. Eric's extensive experience in technical support equips him with the necessary skills to manage complex support cases and ensure customer satisfaction.
Previous Employment at Activant Solutions
Prior to his current role, Eric Burd worked at Activant Solutions as a Technical Support Engineer from 2007 to 2011. During his four-year tenure, he provided technical support services and resolved various client issues, demonstrating his capability in the technical support domain.
Software Support Engineer at Intuit Eclipse
In 2007, Eric Burd briefly served as a Software Support Engineer at Intuit Eclipse for a duration of four months. This role involved addressing software-related customer inquiries and providing effective solutions, contributing to his proficiency in software support.
Shipping/Receiving Experience at Excel
Eric Burd gained significant experience as a Shipping and Receiving Agent at Excel, where he worked from 1997 to 2007. Over his ten years in this role, he developed a thorough understanding of logistical operations and inventory management, skills that are complementary to his technical background.
Education in Business Administration
Eric Burd studied Business Administration with a focus on Management at Cape Cod Community College, earning an Associate of Science (A.S.) degree. His education spanned from 2001 to 2007, providing him with foundational knowledge in business management principles that support his technical roles.