Francis Johnson
About Francis Johnson
Francis Johnson is a Technical Support Specialist at Epicor Software with extensive experience in the distribution industry and a background in Electronic Engineering Technology.
Company
Francis Johnson is currently working at Epicor Software as a Technical Support Specialist and Third Party Support Representative. With a long tenure at the company, his role involves providing support for a diverse client base, particularly in the distribution industry. His responsibilities likely include troubleshooting, user assistance, and maintaining system integrity across various platforms.
Title
Technical Support Specialist and Third Party Support Representative. This position involves addressing technical issues, providing solutions, and guiding users through complex processes within a mixed computing environment. The role requires a balance of technical expertise and customer service skills.
Education and Expertise
Francis Johnson studied Electronic Engineering Technology at Pennco Tech-Bristol, where he earned an Associate's degree in 1982. Prior to that, he attended Pennsbury High from 1978 to 1981. His educational background in electronic engineering has provided a strong foundation for his technical support career, enabling him to effectively manage and support UNIX and Windows Servers.
Customer Support Experience
Throughout his career, Francis Johnson has supported over 10,000 customers in the distribution industry. Known for excellent communication and diagnostic skills, he excels at solving problems without escalation. His ability to handle a high volume of customer interactions demonstrates reliability and competence in his field.
Technical Skills
Francis Johnson has extensive experience working with UNIX and Windows Servers, managing a mixed computing environment. His technical skills are complemented by strong communication abilities, making him effective at diagnosing issues and providing clear, concise solutions to customers. His role often requires a deep understanding of both hardware and software components.