Hari Shetty
About Hari Shetty
Hari Shetty is the Senior Director of Customer Support and Professional Services at Epicor Software, with extensive experience in the enterprise software support sector.
Title
Hari Shetty is currently serving as the Senior Director of Customer Support and Professional Services at Epicor Software.
Career at Epicor Software
Hari Shetty has been with Epicor Software since 2015. He initially joined as Director of Customer Support, a position he held until 2017. From 2017 to 2019, he served as Director of Customer Support and Professional Services. Since 2019, he has been the Senior Director, overseeing customer support and professional services in the Bengaluru Area, India.
Previous Work Experience
Before joining Epicor Software, Hari Shetty worked at Aptean as Director Services, Support, and Renewals - APAC from 2012 to 2015. He also held multiple roles at CDC Software from 2006 to 2012, including Manager of Global Technical Support and Team Lead for Systems - Pivotal CRM, Global Technical Support. Earlier in his career, he was with Accenture India as Support Team Lead from 2003 to 2006, GECIS as Process Associate from 2001 to 2003, and Aptech as Training Officer from 2000 to 2001.
Educational Background
Hari Shetty completed the Advanced Management Programme at the Indian Institute of Management Bangalore in 2021. He earned his Bachelor of Engineering degree from Mangalore University, where he studied from 1995 to 1999. He also attended Intermediate-AP Board from 1993 to 1995.
Expertise in Customer Support Management
Hari Shetty has extensive experience in integrating and transforming support teams to enhance operational efficiency. He has developed creative strategies to overcome challenges in the enterprise software support space and has a strong background in designing support metrics and reporting to improve customer support processes. Additionally, he is skilled in cross-functional collaboration and has been instrumental in operationalizing offshore technical support teams.