Jamie Haddock
About Jamie Haddock
Jamie Haddock is a Senior Cloud Reliability Analyst at Epicor with a career spanning various roles in IT and field service engineering.
Title: Senior Cloud Reliability Analyst
Jamie Haddock currently holds the position of Senior Cloud Reliability Analyst at Epicor. In this role, he is responsible for ensuring the reliability and efficiency of cloud services, particularly focusing on robust architectures in Azure to enhance ERP and eCommerce cloud environments. Jamie's role involves troubleshooting, maintaining, and optimizing cloud-based systems to meet the needs of the organization.
Career at Epicor
Jamie Haddock has an extensive career at Epicor, beginning as a Senior Application Support Specialist from 2020 to 2022, followed by a role as a Cloud Reliability Analyst from 2022 to 2024. In 2024, he advanced to the position of Senior Cloud Reliability Analyst. Throughout his tenure at Epicor, Jamie has been instrumental in implementing robust cloud architectures and contributing to the enhancement of the company's ERP and eCommerce environments.
Previous Roles in Field Service Engineering
Jamie Haddock's earlier career includes significant experience as a Field Service Engineer at Betfred and Martin Dawes Ltd Samsung Premier Service Centre. From 2016 to 2018, Jamie worked at Betfred in Warrington, United Kingdom, where he managed and resolved technical issues on-site. At Martin Dawes Ltd, from 2007 to 2016, Jamie spent nine years honing his technical troubleshooting skills and performing software installations, providing high-quality customer service and technical support.
Education in Computer Science
Jamie Haddock studied Computer Science at Warrington Collegiate, where he achieved qualifications in Computing and Systems Development from 2014 to 2016. His formal education laid the groundwork for his technical expertise and career progression in IT, providing him with a solid foundation in computer science principles and practical skills.
Career Progression in IT
Jamie Haddock's career progression within the IT industry showcases a significant shift from field service roles to specialized cloud reliability positions. His transition from Field Service Engineer roles to becoming a Senior Cloud Reliability Analyst demonstrates his growth in technical expertise and responsibility. Jamie's career reflects his ability to adapt and excel in various technical domains, continually enhancing operational efficiency and customer satisfaction through his proactive problem-solving capabilities.