Jennifer Clarke
About Jennifer Clarke
Jennifer Clarke is a Senior Support Analyst at Epicor with extensive experience in ERP implementation, business analysis, and customer support.
Title and Current Role
Jennifer Clarke serves as a Senior Support Analyst at Epicor, based in Port Coquitlam, British Columbia, Canada. She has held this position since 2019. Her role includes providing robust support for the Folding Carton ERP product, handling both 1st and 2nd line support calls, and collaborating with development teams.
Previous Experience
Jennifer Clarke has an extensive career history with Epicor, starting as a 3rd Party License and Maintenance Coordinator (1996-1997) and later transitioning to the role of Application Specialist / Business Analyst (1997-2019) in Vancouver, BC. Prior to joining Epicor, she worked at Interglobe Project Management, Inc as a Data Entry Clerk from 1988 to 1991 in the Vancouver, Canada area.
Education and Training
Jennifer Clarke's educational background includes a Certificate of Office Administration from Control Data Institute, achieved in 1988. She attended the British Columbia Institute of Technology from 1998 to 1999. Additionally, she completed 500 hours of Yoga Teacher Training at My Vinyasa Practice in 2020.
ERP Implementation and Business Analysis Expertise
Jennifer Clarke has over 10 years of experience in ERP implementation, business analysis, and functional specifications. She is adept at both on-site and off-site training for customers in multiple countries. Clarke excels in business process improvement and end-user and super-user training. She specializes in writing detailed functional specifications for new functions and features tailored to customer requirements.
Skills in Support and Troubleshooting
In her role as a Senior Support Analyst, Jennifer Clarke engages in complex testing, support, and troubleshooting of system issues. She provides remote support as well as on-site visits, ensuring the effective resolution of system problems. She is skilled in improving business processes and offering valuable training to end-users.