Jessica Burgess
About Jessica Burgess
Jessica Burgess is the Sr. Manager of Customer Success & Advocacy at Epicor in Solon, Ohio, with a strong background in account management and human resources.
Current Role at Epicor
Jessica Burgess currently holds the role of Sr. Manager, Customer Success & Advocacy at Epicor, a position she has held since 2022. In this role, she operates from Solon, Ohio, leveraging her extensive experience in customer success and advocacy to align corporate goals with customer needs. Jessica is known for her ability to drive organizational improvements and implement best practices, particularly through a team-oriented approach.
Previous Roles at Epicor
Before her current role, Jessica Burgess served as Manager, Account Management at Epicor from 2019 to 2022 in Solon, Ohio. Prior to that, she was an Account Manager from 2018 to 2019 in the Cleveland/Akron, Ohio area. Throughout her tenure at Epicor, Jessica has demonstrated her capability to exceed internal and external expectations and has been a key player in aligning strategic objectives with customer satisfaction.
Experience at Asurint
Jessica Burgess worked at Asurint from 2013 to 2017, starting as a Strategic Account Manager and later advancing to Manager, Strategic Account Management. During her time at Asurint, which spanned the Cleveland/Akron area, Jessica utilized her strong interpersonal skills to resolve complex issues and drive customer-oriented solutions. Her leadership played a crucial role in achieving strategic goals aligned with business objectives.
Educational Background
Jessica Burgess has a comprehensive educational background in business administration and management. She earned a Bachelor of Business Administration (BBA) degree from Capella University between 2021 and 2023. She also studied Administration Leadership at Patten University from 2008 to 2009 and Business Administration at Cuyahoga Community College from 2004 to 2005. Additionally, she holds a high school diploma from James Ford Rhodes High School, where she studied from 2000 to 2004.
Early Career Experience
Jessica Burgess has accumulated a diverse range of experiences throughout her career. She worked at Legacy Staffing as an On-Site Human Resources Manager in 2017 and at Sterling in various roles, including Account Manager, Business Relationship Manager, and Client Service Executive from 2009 to 2013. These early roles gave her a solid foundation in client relations and account management, setting the stage for her later success in strategic and customer-focused positions.