Jessica Molina
About Jessica Molina
Jessica Molina is the Customer Service Manager at Epicor Software, with a background in finance and extensive experience in customer service management.
Title
Jessica Molina is currently serving as the Customer Service Manager at Epicor Software. She has been in this position since 2017.
Work Experience
Jessica Molina has a comprehensive background at Epicor Software, transitioning through multiple roles. She started as a Credit and Collections Finance Representative from 2014 to 2016, then moved on to become a Dispute Coordinator in 2016, before finally taking on her current role as Customer Service Manager in 2017.
Education
Jessica Molina earned her Bachelor's degree in Finance and Financial Management Services from Universidad Regiomontana S.C., where she studied from 2010 to 2013.
Customer Service Expertise
Jessica Molina has implemented ITIL-oriented strategies to enhance customer care and service management. She specializes in problem management, focusing on effectively identifying and resolving customer service issues.
Strategic Planning and Change Management
Jessica Molina is experienced in transition and change management, ensuring smooth integration of new processes and organizational changes. She has also developed strategic planning initiatives to improve customer service operations, and led project management efforts aimed at streamlining processes and boosting efficiency.