John Palermo
About John Palermo
John Palermo is a Senior Technical Support Manager at RWS Group and has held various managerial roles in technical support and client care.
Career at RWS Group
John Palermo has been serving as the Senior Technical Support Manager at RWS Group since 2021. Based in Montreal, Quebec, Canada, John's role involves overseeing technical support operations. His position at RWS Group, which was formerly known as SDL, involves managing escalated technical issues, ensuring customer satisfaction, and streamlining support processes to enhance service delivery.
Role at SDL plc
John Palermo currently holds the position of Technical Support Manager at SDL plc. Since 2019, he has been a key part of the technical support team in the Montreal, Canada Area. In this capacity, John handles various aspects of technical troubleshooting, problem resolution, and customer support. His expertise in managing technical queries and providing solutions has been instrumental for the company.
Leadership at Aptos Retail
Since 2016, John Palermo has been the Director of Product Support at Aptos Retail in Montreal, Canada. In this leadership role, John is responsible for overseeing the product support team, ensuring the effective resolution of product-related issues, and maintaining high levels of customer satisfaction. His role involves strategic planning and execution to optimize support operations and improve client experiences.
Experience at Epicor Software Corp
John Palermo started his extensive career in technical support and client care management as the Manager of Client Care at Epicor Software Corp in 1995. In this longstanding role, he focused on managing client relationships, ensuring prompt and efficient service delivery, and leading his team to achieve high customer satisfaction. His experience at Epicor laid a strong foundation for his subsequent roles in technical and product support management.