Joseph Sosa
About Joseph Sosa
Joseph Sosa is an Information Technology Analyst at Epicor Software with extensive experience in IT systems analysis and support.
Information Technology Analyst at Epicor Software
Joseph Sosa currently works as an Information Technology Analyst at Epicor Software. He has been with the company since 2019. His role involves managing and troubleshooting a complex IT environment with over 80,000 computers, enhancing his expertise in IT systems management. Located in Austin, Texas Area, he continues to develop and implement technology solutions that meet the company’s needs.
IT Systems Analyst Level 3 at USAA
Before joining Epicor Software, Joseph Sosa worked as an IT Systems Analyst Level 3 at USAA. He was with the organization from 2018 to 2019 in San Antonio, Texas. During his tenure, he contributed to high-level IT systems analysis and support, ensuring the reliability and efficiency of USAA’s IT infrastructure.
Service Desk Technician at VA Health Care Systems
Joseph Sosa's career includes a role as a Service Desk Technician at VA Health Care Systems from 2016 to 2018 in the Austin, Texas Area. In this position, he provided essential IT support services, addressing technical issues and maintaining the operational stability of the healthcare system’s IT environment.
Education: Bachelor of Science from Full Sail University
Joseph Sosa earned a Bachelor of Science degree from Full Sail University, where he studied from 2012 to 2015. His education provided a strong foundation in information technology, equipping him with the skills and knowledge needed for his subsequent roles in the IT industry.
Previous Roles in IT and Customer Service
Joseph's work history also includes positions such as Information Technology Desktop Support at Atos in 2016, Banking Specialist at TD from 2015 to 2016, and Retail Associate at Publix Super Markets from 2011 to 2015. These roles, located in various areas including Clovis, New Mexico and Greenville, South Carolina, contributed to his diverse experience in both IT and customer service.