Josh Frautten
About Josh Frautten
Josh Frautten is a Senior Information Technology Support Analyst at Epicor, with extensive experience in IT support roles across various companies.
Current Position at Epicor
Josh Frautten is currently serving as a Senior Information Technology Support Analyst at Epicor. He started in this role in 2022 and is based in Bensalem, Pennsylvania, United States. His responsibilities involve providing advanced IT support to users, troubleshooting complex technical issues, and ensuring systems run smoothly. His position at Epicor builds on a history of roles in IT support, making him a seasoned professional in the field.
Previous Role at Kindred Group plc
Before joining Epicor, Josh Frautten worked as an Information Technology Support Engineer at Kindred Group plc in Cherry Hill, New Jersey. He held this position for five months in 2021. During his tenure, he focused on resolving IT problems, maintaining hardware and software systems, and supporting end-users with their technical needs.
Long-term Experience with UnitedHealth Group
Josh Frautten spent a significant part of his career at UnitedHealth Group, where he worked as an Infrastructure Support Analyst from 2015 to 2021. Based in New Jersey, he dedicated six years to supporting the company's infrastructure, ensuring network integrity, and facilitating seamless IT operations. This role solidified his expertise in infrastructure and support services.
IT Roles Across Various Organizations
Josh Frautten's career includes various IT support roles across several organizations. He worked as a Desktop Support Analyst at Diversified Communications HQ in Portland, Maine, for six months from 2014 to 2015. He also served as a Contractor for a Virtual Migration Project at National Government Services for two months in 2014. Prior to that, he worked at Dell@WellPoint as a Desktop Support professional for a year from 2013 to 2014.
Early Career and Technical Support Roles
Earlier in his career, Josh Frautten held technical support and help desk positions with several companies. He worked as a Help Desk Specialist at Pierce Atwood from 2012 to 2013 and as a Help Desk Coordinator at CIEE from 2011 to 2012. He also served as a Technical Support Lead at Time Warner Cable for one year from 2009 to 2010 in Portland, ME. Additionally, he spent three years as a Sales Associate and PC Technician Lead at Staples in South Portland, ME, from 2007 to 2010.