Juan Miguel Ruiz Treviño
About Juan Miguel Ruiz Treviño
Juan Miguel Ruiz Treviño is a Senior Cloud Reliability Analyst at Epicor Software, specializing in managing cloud operations for Azure customers. He has over a decade of experience in technical roles, focusing on cloud reliability and technical support.
Professional Experience
Juan Miguel Ruiz Treviño currently holds the position of Senior Cloud Reliability Analyst at Epicor Software, a role he has been in since 2021. Previously, he worked at Epicor Software as a Technical Consultant from 2014 to 2021, specializing in the Monterrey Area, Mexico. Before joining Epicor, he was a Technical Support Analyst at CA Technologies from 2012 to 2014. He also has experience as a Help Desk Agent at Sutherland Global Services from 2011 to 2012 and at One Contact by Migesa from 2009 to 2011 in Monterrey y alrededores, México.
Education and Expertise
Juan Miguel Ruiz Treviño studied Ingeniería eléctrica y electrónica at the Universidad Autónoma de Nuevo León, obtaining a Bachelor of Engineering (B.E.) degree from 2006 to 2012. His technical education has provided him with a strong foundation in electrical and electronic engineering, equipping him with the necessary skills for his roles in technical support and cloud reliability.
Specialization in Cloud Operations
Juan Miguel Ruiz Treviño specializes in managing cloud operations, specifically for Epicor's Azure customers. He has extensive experience in ensuring the reliability of cloud-based systems, focusing on minimizing downtime and maintaining system performance. His role involves active monitoring, troubleshooting, and optimizing cloud infrastructure to meet the needs of Epicor's clients.
Experience with Prophet 21
Since joining Epicor Software, Juan has been involved in the operations of Prophet 21, a cloud-based ERP solution. His work includes managing the deployment, maintenance, and reliability of this enterprise resource planning platform, which is critical for the business operations of many organizations.