Linda Fisher
About Linda Fisher
Linda Fisher is a Technical Support Analyst at Epicor with extensive experience in technical product support and client service management.
Current Role at Epicor
Linda Fisher is currently employed as a Technical Support Analyst at Epicor since 2020. Based in Minneapolis, MN, she brings her extensive experience to the role, supporting Epicor's clients with their technical needs. In this capacity, she troubleshoots issues, provides guidance, and ensures customer satisfaction through effective technical support.
Previous Experience at Refinitiv/Thomson Reuters/Paisley
From 2004 to 2019, Linda Fisher worked as a Technical Product Support Specialist at Refinitiv/Thomson Reuters/Paisley in Eagan, MN. She played a critical role in beta testing software and identified numerous issues during the QA process. Additionally, she collaborated with the product management team to advocate for customer requirements in the product roadmap and cross-trained new team members on multiple applications.
Educational Background and Certifications
Linda Fisher has pursued various educational programs and certifications to enhance her expertise. She completed a Certificate of Completion in ITIL IT Service Management Essentials from New Horizons. Further, she has studied Computer Business Writing at Normandale Community College, color/electronic/prepress at Hennepin Technical College, and took Psychology I and Practical Writing I classes at the University of Minnesota. She also completed technical seminars and courses including Troubleshooting and Maintaining PCs for IBM’s and Compatibles Seminar and Windows 2000 Client Admin classes at Global Knowledge.
Key Contributions at Thomson Reuters
While at Thomson Reuters, Linda Fisher managed project prioritization, effectively servicing customers under varying degrees of severity and client sensitivity. She also reduced system complexity by providing information through a knowledge base and communication channels such as cases and calls.