Liz Owen
About Liz Owen
Liz Owen is a Customer Success Manager at Epicor with extensive experience in customer service and business partner relations, primarily gained during her tenure at IBM.
Professional Experience at Epicor
Liz Owen currently works as a Customer Success Manager at Epicor in Bracknell, England. She has been with the company since 2021. In this role, she leverages her operational and analytical skills to exceed client expectations through first-class support. Liz is responsible for navigating complex company processes and ensuring customer satisfaction.
Career at IBM
Prior to her current role, Liz Owen had an extensive career at IBM, spanning from 1998 to 2021. Her positions included Business Partner Relationship Advocate (2009-2021), Incentives Payments Analyst (2006-2009), Business Partner Account Manager (2004-2006), Customer Service Representative (2002-2004), Contract Manufacturer Customer Service Representative (2000-2002), and German Warranty Coordinator (1998-2000). At IBM, Liz developed strong operational, analytical, and solution-finding skills, contributing significantly to various departments in Portsmouth, United Kingdom.
Educational Background
Liz Owen pursued her higher education at Swansea University, where she studied German Studies and earned her degree in German Studies from 1994 to 1998. She completed her secondary education at Portsmouth High School GDST, attending from 1987 to 1994.
Skills and Expertise
In her professional journey, Liz Owen has honed a robust set of skills including strong operational abilities, analytical thinking, and effective solution-finding. These capabilities are crucial in her role as a Customer Success Manager. Liz is adept at exceeding client expectations and can effectively navigate complex company processes, whether working independently or as part of a team.