Luis Jesus Tijerina Gallegos

Luis Jesus Tijerina Gallegos

Product Support Analyst @ Epicor

About Luis Jesus Tijerina Gallegos

Luis Jesus Tijerina Gallegos is a Product Support Analyst at Epicor Software with a background in sales and traffic coordination, specializing in store implementation for the auto industry.

Title

Luis Jesus Tijerina Gallegos holds the title of Product Support Analyst at Epicor Software. He has been serving in this role since 2019, bringing a wealth of experience to the position.

Professional Experience

Luis has an extensive work history at Epicor Software in Monterrey, México. He began as a Sales Support Specialist in 2017, transitioned to Corporate Sales Team Lead in 2018, and currently works as a Product Support Analyst from 2019. Before Epicor, he worked at Global Telesourcing as a WFM / Traffic Specialist from 2015 to 2016 and then as a Traffic Coordinator from 2016 to 2017.

Education and Certifications

Luis pursued a diverse educational path. He earned a degree in Ingeniero Mecanico Electricista from Universidad del Norte, A.C. between 2009 and 2011. In 2019, he completed a certificate in Business Management from IDESAA, and he is currently working towards a Certified Business Analyst Professional certification from BA Certification, a program he has been involved in since 2018.

Specializations

Luis specializes in store implementation for the auto industry with a focus on IAP and ACX connection setup. He has considerable expertise in developing Excel templates to efficiently review key information and has experience leading teams to identify improvement areas within a contact center environment.

Skills and Responsibilities

Luis has taken on numerous back-office tasks, including contract revision, amending agreements, and processing work orders. His role also encompasses the development of tools and templates that aid in performance optimization and data analysis.

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