Luke Kalinowski
About Luke Kalinowski
Luke Kalinowski is a Senior Technical Analyst at Epicor Software, specializing in Tier III technical support for Prophet 21 Software.
Current Position at Epicor Software
Luke Kalinowski has been serving as a Senior Technical Analyst at Epicor Software since 2019. Based in Trevose, PA, he specializes in providing Tier III level technical support for Prophet 21 Software. His responsibilities include replicating customer issues for both desktop applications and web user interfaces, documenting replication steps for the development team, and ensuring timely communication with customers to maintain an efficient support queue.
Previous Experience at Covetrus
Before joining Epicor Software, Luke Kalinowski worked as a Data Services Technician at Covetrus for nine months in 2019. His tenure at Covetrus also took place in Trevose, PA, where he contributed to the company's data services and support functions.
Technical Support Analyst at MAM Software
Luke Kalinowski spent two years working as a Technical Support Analyst at MAM Software from 2016 to 2018 in Blue Bell, PA. Prior to this, he served as an Offsite Implementation Consultant for the same company from 2015 to 2016 in Allentown, PA. In these roles, he provided technical support, implementation services, and customer issue resolution.
Internship and Early Career
Luke Kalinowski began his professional journey with an internship as an Accounting Intern at the Pennsylvania Turnpike Commission in 2014 for three months. He also managed the Men's Basketball Team at Juniata College from 2011 to 2015 and worked as a Sales Associate at Altomonte's Italian Market from 2010 to 2014. Additionally, he served as a Certified Soccer Referee for the U.S. Soccer Federation from 2008 to 2012.
Educational Background
Luke Kalinowski studied at Juniata College and earned a Bachelor of Science (B.S.) in Accounting, completing his degree in four years from 2011 to 2015. He also attended Central Bucks High School West.