Matthew Welch
About Matthew Welch
Matthew Welch is a Customer Success Manager at Epicor with a diverse background in customer service and management roles.
Current Role at Epicor
Matthew Welch serves as the Customer Success Manager at Epicor since 2020. In this role, he contributes to ensuring that customers effectively utilize Epicor's products and services. Welch has played a significant part in developing the Customer Success Manager programme at the company, focusing on customer engagement and satisfaction. His responsibilities include delivering demonstrations and increasing product understanding among customers.
Previous Experience at Idox Elections
Before joining Epicor, Matthew Welch was employed at Idox Elections as the Customer Services Manager from 2016 to 2020. During his four-year tenure, he was responsible for managing customer relations and ensuring that client needs were met. His experience in customer service management during this period helped him refine his skills in dealing with complex customer issues and providing effective solutions.
Career at Halarose
Matthew Welch worked at Halarose in multiple roles between 2013 and 2020. He started as a Support Desk Officer from 2013 to 2015, then became Training Manager from 2015 to 2016, and finally served as the Customer Services Manager from 2016 to 2020. These roles involved managing support services, training staff, and maintaining customer service quality. His time at Halarose significantly enhanced his expertise in training, management, and customer service.
Early Career
Matthew Welch's early career began at Hare Hatch Sheeplands, where he served in several roles, including Farm Shop Deputy Manager, Garden Centre Supervisor, and Garden Centre assistant. He also worked briefly as a Receptionist at Boots Opticians in 2007. These positions provided him with foundational experience in retail management and customer service.
Education and Academic Background
Matthew Welch holds a Bachelor's Degree in Leadership and Management from The Open University, completed between 2011 and 2015. He also studied Television Production at the University of Gloucestershire from 2009 to 2010. Prior to these degrees, he attended Henley 6th Form College from 2007 to 2009 and Licensed Victuallers School from 2002 to 2007, forming the basis of his educational background.