Michelle Castellanos
About Michelle Castellanos
Michelle Castellanos is a Customer Success Manager at Epicor in Austin, Texas, with a diverse background in customer success, client support, and program coordination.
Current Title and Role
Michelle Castellanos is currently serving as a Customer Success Manager at Epicor. She began this role in 2021 and is based in Austin, Texas. In this capacity, she manages customer relationships and ensures customer satisfaction with Epicor's products and services.
Previous Experience at Upland PostUp
Before her current role, Michelle worked at Upland PostUp as a Customer Success Manager - Audience Development from 2019 to 2021. Prior to that, she was an Audience Development Specialist at Upland PostUp from 2018 to 2019, also in Austin, Texas. Her responsibilities likely included managing audience strategy and customer engagement.
Experience at Cognizant
Michelle served as a Client Support Analyst at Cognizant for Facebook, from 2016 to 2018 in Austin, Texas. During her 2-year tenure, she provided client support and analysis, helping to resolve customer issues and improve client relations.
Educational Background
Michelle Castellanos completed a Web Development | Full Stack Flex Program and earned a Certificate from The University of Texas at Austin between 2016 and 2017. She also holds a Bachelor of Science in Communication Studies; Corporate Communication from the same institution, which she achieved from 2008 to 2011.
Early Career Positions
Michelle's early career includes various intern and coordinator roles. She worked as a Program Coordinator at Allegis Global Solutions in 2015 for 5 months, and as a Recruiting Coordinator (Contract) at Visa for 3 months in the same year in Austin, Texas. Additionally, she served as an Office of Diversity Summer Intern at Sodexo in 2010 in Gaithersburg, Maryland.