Mike Lawrence
About Mike Lawrence
Mike Lawrence is a Senior Technical Support professional at Epicor with over 20 years of experience in remote Windows server systems and ERP software Prophet21.
Title
Mike Lawrence holds the position of Senior Technical Support at Epicor. His role involves addressing technical issues and ensuring the smooth operation of software systems and infrastructure. He has been associated with the company in this capacity for a considerable duration.
Education and Expertise
Mike Lawrence completed his education at Boulder High School, Boulder CO, in 1970. He has accumulated over 20 years of experience in the technical support field, specializing in supporting remote Windows server systems and ERP software. His expertise also includes managing networks, firewalls, and remote connectivity.
Background in Technical Support
With a career spanning more than two decades, Mike Lawrence has developed significant expertise in providing technical support for remote Windows server systems. His role at Epicor largely revolves around troubleshooting and maintaining system integrity, which includes work on the ERP software Prophet21, ensuring seamless installations and updates, and ongoing system management.
ERP Software Expertise
Mike Lawrence has a specialized focus on the technical aspects of ERP software, particularly Prophet21. He is proficient in installing, maintaining, and running this software to support business processes. His role involves ensuring that the software functions correctly and efficiently, contributing to the overall productivity of the organization.
ITIL and IT Service Management Skills
Mike Lawrence is skilled in ITIL and IT Service Management, which contributes to his ability to deliver efficient and effective technical support services. His expertise in these areas ensures service delivery aligns with best practices, ultimately improving the user experience and service reliability.