Muhammad Hafiz Tamizi
About Muhammad Hafiz Tamizi
Muhammad Hafiz Tamizi is a Senior IT Infrastructure Engineer at Epicor, managing data centers across the Asia Pacific region and specializing in virtualization, storage solutions, and ITIL ITSM practices.
Current Role at Epicor
Muhammad Hafiz Tamizi holds the position of Senior IT Infrastructure Engineer at Epicor. He joined the company in 2018 and is based in Kuala Lumpur, Malaysia. His responsibilities include managing and supporting Epicor Software Corporation's data centers across the Asia Pacific region, which covers countries such as Singapore, China, and Australia. His role involves utilizing ITIL ITSM practices through ServiceNow for incident management, change management, and handling service requests. Additionally, he works on project implementations to enhance the IT infrastructure's security posture, ensuring the confidentiality, integrity, and availability of IT systems.
Previous Experience at BAE Systems Applied Intelligence
Before joining Epicor, Muhammad Hafiz Tamizi worked at BAE Systems Applied Intelligence as a Technical Support Engineer from 2016 to 2017. During his 9-month tenure in Kuala Lumpur, Malaysia, he provided technical support and operational solutions. His role would have focused on troubleshooting technical issues, maintaining system performance, and supporting end-users with various IT-related problems.
Career at ExxonMobil
Muhammad Hafiz Tamizi had an extensive career at ExxonMobil, holding multiple roles over a period of nearly a decade. From 2015 to 2016, he worked as an Enterprise Storage and Backup Engineer, focusing on storage solutions and backup processes. As an Upstream Server Analyst from 2012 to 2015, he managed server-related tasks specific to upstream operations. Between 2010 to 2012, he served in Application Packaging, ensuring software applications were packaged and deployed efficiently. Earlier roles included Global Desktop Support (2009-2010) and Technical Document Administrator (2007-2008), where he managed documentation and supported desktop environments. All these positions were based in Kuala Lumpur, Malaysia.
Educational Background
Muhammad Hafiz Tamizi completed his higher education at Universiti Tenaga Nasional (UNITEN) in Malaysia. He earned a Bachelor's degree in Information Technology from 2004 to 2007. Prior to that, he obtained a Diploma in Information Technology from the same institution, studying from 2001 to 2003. His academic background laid a solid foundation for his career in IT infrastructure and support.
Technical Expertise
With a diverse skill set in IT infrastructure, Muhammad Hafiz Tamizi is proficient in several key areas. He is experienced in managing virtualization environments using VMware and Hyper-V technologies, adept at handling HPE Enterprise Storage solutions such as SAN, NAS, and DAS systems, and skilled in backup and recovery processes utilizing Veeam software. His expertise extends to leveraging ITIL ITSM practices, specifically through ServiceNow, to manage incidents, changes, and service requests efficiently.