Nahid Shakir
About Nahid Shakir
Nahid Shakir is an Information Technology System Manager at Epicor Software, with extensive experience in managing IT infrastructure across multiple locations in Australia and New Zealand.
Title
Nahid Shakir is currently serving as an Information Technology System Manager at Epicor Software since 2016, based in Melbourne, Victoria, Australia. This role involves overseeing IT infrastructure and system management across multiple locations.
Previous Work Experience
Nahid Shakir held various significant roles prior to his current position. From 2011 to 2016, he worked at SPARQ Solutions as a System Administrator / Desktop Administrator in Brisbane, Australia. Before that, he was a Business Customer Service Analyst at Salmat from 2010 to 2011 in Bundaberg, Australia. Additionally, he worked at The Royal Children's Hospital as Control Room Helpdesk Support from 2005 to 2010 in Melbourne, Australia.
Education and Expertise
Nahid Shakir earned a Bachelor's degree in Information Technology from CQUniversity. He also attained an Advanced Diploma in Information Technology from the Victorian Institute of Technology. Nahid specializes in the management of both physical and virtual infrastructures, employing technologies such as vSphere, Hyper-V, and Windows Server.
IT Infrastructure Management
Nahid Shakir has extensive experience in managing IT infrastructure across Australia and New Zealand, including cities like Sydney, Melbourne, and Auckland. His expertise includes managing core systems like AD, DHCP, DNS, File server, Print server, Citrix, Skype for Business, and Office 365. He also handles SAN HQ, HPE 3PAR, ESXI host, and various networking solutions.
Project Planning and Execution
Nahid Shakir is involved in planning and executing technology projects, such as SAN upgrades, host upgrades, core switch upgrades, and office relocations. He engages with partners and vendors to conduct proof-of-concept (POC) analysis for new technology implementations and regularly evaluates business processes to enhance productivity and cost-efficiency.
Backup and Security Management
Proficient in managing backup solutions with Veeam and Backup Exec, Nahid Shakir is responsible for maintaining SCCM, McAfee, and Symantec systems to ensure secure operations and user-level updates. His role includes assisting with cloud infrastructure upgrades and maintenance as required.
Collaboration and Support
Nahid Shakir collaborates with Tier 1 and Tier 2 teams to support business operations and implement change controls. His responsibilities also include traveling within Australia and New Zealand for various project requirements, demonstrating his commitment to on-site and remote IT support.