Patricia Cales
About Patricia Cales
Patricia Cales is a QA Lead Analyst at Epicor and NSB Retail Systems, with extensive experience in quality assurance and team leadership.
Current Role as QA Lead Analyst at Epicor
Patricia Cales currently works as a QA Lead Analyst at Epicor. In her role, she leads a team of 10 testers through all phases of the testing cycle, including system, regression, and integration testing. She conducts stress and performance testing and utilizes TestPartner for automated testing processes. Additionally, she is involved in developing and assisting with new processes related to release, development, and testing. Patricia also interacts directly with clients to resolve issues and ensure their satisfaction. She takes charge of writing and updating manual test plans to ensure appropriate test coverage.
Previous Role at NSB Group
Before her current role, Patricia Cales worked as a QA Tester at NSB Group from 2001 to 2003. During this period, she gained valuable experience in the field of Quality Assurance, which laid a foundation for her future roles. Her responsibilities included validating defects fixed by the development team to ensure quality assurance.
Education in Computer Information Systems
Patricia Cales studied Computer Information Systems at DeVry from 1997 to 2000. This education provided her with foundational knowledge and skills that are essential for her role in QA and software testing. The coursework would have covered various aspects of computer systems, programming, and information technology, contributing to her technical expertise.
Training and Team Leadership
In her capacity as a QA Lead Analyst, Patricia Cales trains new hire testers and provides them with the guidance needed to achieve their goals and objectives. She also has experience in training off-shore development teams, which demonstrates her ability to lead and mentor diverse groups. Furthermore, she is responsible for writing release documentation for all point and maintenance releases, ensuring clear communication of updates and changes.
Experience as Senior Payroll Clerk at MagneTek Universal
Earlier in her career, Patricia Cales worked as a Senior Payroll Clerk at MagneTek Universal from 1988 to 1991. In this role, she would have been responsible for various payroll-related tasks, gaining experience in financial processes and organizational tasks. This position, while different from her current role, contributed to her overall professional development.