Patricia Gomez
About Patricia Gomez
Patricia Gomez is the Customer Financial Services Manager, Sr at Epicor Software, managing a portfolio of over 2,000 customers and overseeing billing processes for Mexico and Latin America.
Current Role at Epicor Software
Patricia Gomez has been serving as the Customer Financial Services Manager, Sr at Epicor Software since 2012. Based in Monterrey, Nuevo Leon, Mexico, she manages a portfolio of over 2,000 national and international customers. Patricia is responsible for the daily billing process for Mexico and Latin America. Her role requires developing solutions and handling disputes to ensure timely payments from customers. Throughout her tenure, she has been instrumental in defining, managing, and implementing new collection standards and policies.
Previous Experience at Chrysler Financial
Before joining Epicor Software, Patricia Gomez worked at Chrysler Financial in Monterrey, Nuevo Leon, Mexico. From 2008 to 2012, she served as a Customer Service / Credit & Collections Representative. During her four-year tenure, Patricia honed her skills in customer service, credit management, and collections. Her responsibilities included interacting with customers to address their service and credit issues, which laid a strong foundation for her current role in customer financial services.
Education and Qualifications
Patricia Gomez boasts a strong academic background with a focus on international trade and customs. She earned a Licenciado en Relaciones Internacionales in Comercio Exterior y Aduanas from Facultad de Ciencias Políticas y Administración Pública, completing her studies from 2004 to 2008. Additionally, she holds a Diplomado en Comercio Exterior from Centro de Negocios de la Facultad de Ciencias Políticas, which she completed in 2005. Her educational qualifications have provided her with the necessary knowledge and skills to excel in her professional endeavors.
Customer Relations and Dispute Resolution
In her current role at Epicor Software, Patricia Gomez plays a critical role in managing customer relations and dispute resolution. She works closely with sales and professional services teams to resolve payment issues effectively. Patricia submits monthly reports related to collections and schedules meetings with salespersons or managers to address and resolve any issues. Her proactive approach ensures smooth operations and timely payments, enhancing customer satisfaction and financial stability for the company.