Patrick Hagerty
About Patrick Hagerty
Patrick Hagerty is the Sr. Manager of Customer Support at Epicor, with extensive experience in IT management and customer service roles across various organizations.
Current Role as Sr. Manager Customer Support at Epicor
Patrick Hagerty is currently serving as the Sr. Manager of Customer Support at Epicor in Philadelphia, Pennsylvania. In this role since 2022, he focuses on developing strategies to diagnose issues and identify root causes to implement effective solutions. He is responsible for updating and maintaining the department's knowledge base articles and FAQs. His role also includes optimizing these articles and data inputs to enhance customer support and facilitate better decision-making.
Previous Role as Director of Information Technology at vMOX
In 2022, Patrick Hagerty worked remotely with vMOX as the Director of Information Technology for a period of 3 months. During his tenure, he likely utilized his extensive IT management experience to help the organization better manage its technology infrastructure and services.
IT Service Delivery Manager at Republic Bank
Patrick Hagerty served as the IT Service Delivery Manager at Republic Bank from 2021 to 2022 for 6 months. His primary responsibilities included overseeing IT service delivery and ensuring the effective performance of IT operations to meet the bank's needs. Working out of Philadelphia, Pennsylvania, Patrick's contribution helped improve the bank's IT service standards.
Assistant Director of Information Technology at Community Behavioral Health
From 2019 to 2020, Patrick Hagerty worked as the Assistant Director of Information Technology at Community Behavioral Health in Philadelphia, PA. During his one-year tenure, he managed various IT responsibilities in a hybrid work environment, providing a blend of remote and onsite IT support and leadership to improve the organization's technical operations.
Educational Background
Patrick Hagerty holds a Bachelor of Science degree in Business Administration from Temple University, achieved in 1970. He also completed his high school education at The Pennington School in Pennington, NJ, earning his High School Diploma in the same year. His educational foundation has played a crucial role in developing his extensive skills in information technology and management.