Rafael Núñez
About Rafael Núñez
Rafael Núñez is a COE Senior Manager at Epicor Software, with extensive experience in software architecture and project management.
Current Role at Epicor Software
Rafael Núñez is currently serving as the COE Senior Manager at Epicor Software in Monterrey, Nuevo León, Mexico. He has been with the company in this role since 2017. In this capacity, Rafael is responsible for leading the Center of Excellence, enhancing team capabilities, and optimizing service delivery. His contributions are instrumental in maintaining high standards for processes and ensuring quality of work across the company.
Previous Positions at Epicor Software
Rafael Núñez has held multiple roles at Epicor Software over the years. From 2015 to 2017, he managed the Customer Support Group (CSG) in the Monterrey Area, Mexico. Prior to that, he served as the Professional Services Manager from 2013 to 2015. Rafael also has experience as a Software Architect at Epicor Software, a position he held from 2010 to 2013. These roles have equipped him with extensive knowledge and experience in the software industry.
Career at Alveni
Before his tenure at Epicor Software, Rafael Núñez worked at Alveni as a Project Manager from 2007 to 2010. During his time at Alveni, he gained valuable experience in project management, laying a solid foundation for his future roles in the software industry. His responsibilities included overseeing projects and ensuring their successful completion.
Education and Academic Background
Rafael Núñez studied Computer Software Engineering at Tecnológico de Monterrey, where he earned a degree as a Computer Science Engineer. His academic tenure spanned from 2001 to 2006. The education he received at Tecnológico de Monterrey provided him with a strong technical foundation and equipped him with relevant skills to excel in his professional career.
Significant Contributions and Initiatives
Rafael Núñez has led several significant initiatives at Epicor Software. Notably, he led the transition of the Global Delivery Center into the Center of Excellence, which enhanced the team's capabilities and service delivery. He also developed a process to support dynamic resource growth and cross-functional learning within the company. Additionally, Rafael implemented high standards for processes adopted company-wide, significantly impacting the quality of work. His efforts have focused on maximizing team utilization and excelling in customer service within the Upgrade Development team.