Rhonda Spah
About Rhonda Spah
Rhonda Spah is the Sr. Director of Customer Experience at Epicor, with over 20 years of experience in customer success management.
Current Role at Epicor
Rhonda Spah has been serving as the Sr. Director of Customer Experience at Epicor since 2022. Based in the Greater Minneapolis-St. Paul Area, she focuses on optimizing customer interactions and satisfaction. Her role involves developing and implementing strategies that enhance the customer experience throughout their lifecycle with Epicor.
Past Positions at Epicor
Prior to her current role, Rhonda Spah held multiple positions at Epicor. She worked as a Professional Services Architect from 2015 to 2016. Additionally, she served as the Director of Technical Support Services from 1997 to 2015, and as the Senior Manager of Application Support from 1997 to 2011. In these roles, she gained valuable experience in technical support and application management, contributing to her expertise in customer success.
Education and Expertise
Rhonda Spah studied Sales and Marketing Management at Cardinal Stritch University. She has over 20 years of experience in customer success management, focusing on the entire customer lifecycle. Her background equips her with a strong ability to translate client needs into actionable strategies, benefiting both customers and internal departments at Epicor.
Professional Memberships
Rhonda Spah is a member of the Customer Experience Professionals Association (CXPA). This affiliation reflects her commitment to staying current with best practices and new developments in the field of customer experience.