Robert Digilio
About Robert Digilio
Robert Digilio is an Associate Technical Support Analyst at Epicor Software with a background in Computer Science and Game Design & Programming from Marist College.
Title
Robert Digilio serves as an Associate Technical Support Analyst at Epicor Software. He has been with the company since 2014.
Company
Robert Digilio works at Epicor Software, a company known for delivering enterprise resource planning (ERP) solutions to various industries. In his role, Robert is focused on providing technical support and troubleshooting for clients, ensuring smooth software operations and resolving technical issues.
Previous Roles
Prior to his tenure at Epicor Software, Robert worked at F.Y.E. as a Game Specialist from 2009 to 2014. In this role, he was responsible for managing game-related products, assisting customers, and providing expertise on video gaming equipment and titles.
Education
Robert Digilio studied Computer Science/Game Design & Programming at Marist College. He completed his education in 2015, earning a degree that combines technical programming skills with game design principles.
Responsibilities
In his role at Epicor Software, Robert interfaces with the corporate offices of retail stores, providing essential updates on developing or new situations. He works closely with the call center team, ensuring synchronization and accurate information sharing. Additionally, Robert evaluates the time spent on calls to ensure efficient customer interaction and problem resolution.